Appointments & Process

Appointments- To make an appointment for a massage, facial, waxing, moroccan bath, mineral bath, v-steam, ear candling or foot detox please call 202-845-9870. When you call please specify whether the appointment is for an individual, a couple, an out-call (at your location) or in-call (at our facility). Please note an out-call fee will be applied to all out-call appointments and is based on location. Also please notify us of any promotional deals that you have, if any. A credit card number maybe required for booking.

In order to book a spa party event, please call us at 202-845-9870 or email us at contact@ddbalance.com. Please have event/party date, services desired, and number of guests. Once we confirm date is available (may take up to 48 hrs), a signed contract and a 50% deposit is required to reserve date. Remaining balance will be due at least 7 days before party/event.

Payments- Payments can be made cash, credit, or debit. We accept Visa, MasterCard, Discover and Am Express. A $1 card processing fee for transactions below $100 and $2 if over $100 will be applied to your payment. Proper ID is required for all card payments.

Cancellations- Cancellations must be made at least 24 hours prior to appointment time by calling or emailing us. For events, 72 hrs prior to party/event start time. Percentage of refunds will be determined, based on each individual party. There will be no refunds on no shows or individual guests cancellations. For all No-Call No-Show or last minute cancellations, a fee of $25 or more will be assessed and deducted from credit card on file. Fee is based on service and/or number of services.

Gratuities- Gratuities are greatly appreciated. If you are satisfied with the services you received, you are welcomed to add a tip at the end of service to show your appreciation. A 15% minimum gratuity is required with all of our special promotions or discounted deals and based on the full price of service.

Please Note: If you or your guests have any health concerns or conditions (pregnant, injuries, etc..), please notify us prior to treatment. Our service providers may refuse treatment if a health or safety issue arise.

Tell Us How We Did- Please help us better serve you. Your feedback is very important to us. If you have any comments or suggestions in regards to your services, please share them with us by completing our survey, calling or emailing us.

 

 

For complaints: Please call 954-864-9288

FEEL FREE TO CONTACT US WITH ANY QUESTIONS OR CONCERNS

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